The new working partnership was established through the Crown Commercial Service Framework. The engagement marks an exciting opportunity for HGS UK to expedite progress and support GDS's long term vision of empowering constituents to access government services with ease.
The collaboration will surface the opportunity for HGS UK to provide comprehensive, multichannel support for public users of GDS's GOV.UK One Login services. As a strategic partner, HGS brings along an extensive track record of successful implementation of critical government solutions across the globe. HGS brings a wealth of digital capability to support our agents including single-pane-of-glass across channels for voice, webchat, webform, social, and intelligent deflection through conversational AI whilst monitoring interaction trends and alerts through speech / text analytics.
