The future-ready software application leverages Tech Mahindra's expertise and focuses on cloud-native applications, reiterating the organisation's commitment and investment towards next-generation digital transformation and Cloud initiatives. The partnership is focused on replacing Gati's legacy application with a digital, scalable, and more agile cloud-based application for operational excellence and the highest level of customer experience.

Tech Mahindra will enable Gati, over the next 18-24 months, to custom develop GEMS 2.0 from scratch, covering the entire first-mile, mid-mile, and last-mile operations. The software will be developed in modules like Pickup, Delivery, En-route, Customer Contracts, Invoicing, etc

Vivek Agarwal, President - APJI (Enterprise), corporate development, Tech Mahindra, said, “The strategic deployment of new-age, data-driven technologies is at the core of revolutionising operational efficiency and customer engagement in the logistics and supply chain industry. Our partnership with Gati in designing and developing GEMS 2.0 will help the organisation boost productivity, unlock new business opportunities, scale performance and lead the tech-led transformation narrative in the express logistics segment.”

Pirojshaw (Phil) Sarkari, MD and CEO, Gati Express and Supply Chain (GESCPL) said, “This partnership is a major step forward in delivering operational excellence and a superior customer experience and a part of Allcargo Group's continued focus on empowering Gati reach greater heights.”

G S Ravi, EVP & Group CIO, Gati, said, “The core vision of developing GEMS, an advanced real-time Enterprise Resource Planning platform, was to put customer first, optimize processes and to achieve better workflow management.”

Gati is primarily engaged in the business of E-commerce logistics, and running of fuel stations.

The company reported consolidated net loss of Rs 1.67 crore in Q1 FY24 as compared with net profit of Rs 4.23 crore in Q1 FY23. Net sales fell 1.1% year on year to Rs 426.19 crore in Q1 FY24.