With this partnership, Datamatics aims to enhance customer experience by managing the premium international airfare services and help create value across the entire air-ticketing, invoicing & billing process. A diversified team will be deployed out of Philippines and India with agents handling varied services like fresh issuances, re-issuance, refunds etc. As a part of the project, Datamatics will also implement query handling & resolution related to Ancillary Customer Services.