Highlights:

All banking services of the bank are operational. As per the bank, 58% of the bank's touchpoints are in the zones classified as green and orange zones. About 71% of districts where touchpoints of the bank are located in the green and orange zones.

About 63% of overall business comes from rural and semi-urban areas, of which 65% is in green and orange zones. About 26% of business comes from urban areas and remaining 11% from metros.

As per the bank, about 75% of total EMIs due in April 2020 have been paid full or partially, against the normal number of 94-96% in the earlier months.

Nealry 71% of customers paid their dues with 23% paying partially. About 29% of customers have availed moratorium, while moratorium was availed for 25% in value terms. In the working capital segment, about 93% of customers serviced loans, while in the MSME segment 56% of customers made full payments, while 23% of customers made partial payments.

As per the bank, the month of March accounts for 10-15% of overall business in a year, while the business was impacted in the last 7-8 days due to the lockdown. Further, the bank also witnessed an impact of Rs 70-80 crore on collections in March 2020.

About 25% of customers of the bank in value terms have opted for moratorium in April 2020.

The bank has created a coronavirus related provisions of Rs 138 crore in Q4FY2020, which is 5% of Rs 2700 crore of loans in the 1-89 dpd bucket as on 31 March 2020, showing decline from Rs 3600 crore bn on 1 March 2020. The amount in this bucket has further declined to Rs 2300 crore at the end April 2020, while the bank expects further decline by June 2020 as the economy opens up.

As per the bank, its worst Gross NPA ratio during the oil crisis was as high as 4%.

The total provision on balance sheet of the bank stands at Rs 500 crore, of which standard provisions are Rs 120 crore, COVID-19 related provision of Rs 138 crore and NPA provisions are Rs 240 crore on an overall book of Rs 27000 crore amounting to 1.8% provision on total book.

The bank is not worried about any specific customer segment from an asset quality perspective.

The bank has contributed Rs 7 crore to various funds for COVID-19-related relief work. Furthermore, MD & CEO has donated 25 lakh shares of AU as personal donation and will not draw any remuneration for FY21.

With regard to vehicle loan, 40% of book is personal cars, while the book is largely in semi-urban and rural areas.

In the NBFC exposure, there are 130-140 customers with term loan facilities. While 94% of NBFC customers have paid EMIs in April. The bank does not see significant risk in its NBFC book.

The company expects RoA to remain in the range of 1.6-1.7% for FY2021.

The bank is more focused on retail deposits, with retail deposit share rising to 43%. The bank has acquired 13,000 new accounts in April 2020.

The bank is maintaining surplus liquidity with higher LCR of 133%.

The capital adequacy position of the bank is comfortable, while the bank has significant headroom to raise Tier 2 capital. The bank also has a 6% stake in Aavas, which can be monetized to improve capital adequacy.

The operating expenses of the bank were higher in Q4FY2020 due to incremental hiring in the previous quarter, CSR expense and marketing expenses etc. As per the bank, 65% of its expenses are fixed and 35% is variable.