With a focus on technology, CGCL plans to transform the delivery of insurance products and services. The company intends to harness data analytics, artificial intelligence, and blockchain to automate claims processing and customer support, resulting in cost reduction and improved customer satisfaction. Its objective is to create an ecosystem of insurers that offer more affordable and customer-friendly coverage, aligning with IRDAI's 'Insuring India by 2047' mission.

CGCL's ethos prioritizes a customer-centric approach to insurance, intending to offer a wide range of products and services through their website, app, and call centers. The firm plans to adopt a customer-friendly payment policy, allowing various payment methods such as digital wallets, credit cards, net banking, and debit cards. Leveraging its active client base of 270,000 as of Sep’23, CGCL aims to cross-sell insurance products.

It disbursed total loans amounting to Rs 6200 crore and added 107,000 live clients in H1 FY’24, and originated Car Loans of Rs 4400 crore for 39000 new clients on behalf of partner banks. The growing client relationships provide CGCL with an opportunity to enhance insurance penetration, strengthen fee income, and improve returns for stakeholders.

The company anticipates generating a net fee income of Rs 20 crore from insurance cross-selling in FY’25.

CGCL is a non-deposit taking and systemically important NBFC (NBFC-ND-SI).

On a consolidated basis, CGCL's net profit rose 16% to Rs 65.24 crore on 60.9% increase in total income to Rs 557.40 crore in Q2 September 2023 over Q2 September 2022.