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PatientMatters, a Firstsource Company and a patient access and
advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial
solutions, today announced that Mon Health System, a leading health system serving communities throughout West
Virginia, has selected the company's IntelliAdvisor Consulting Service. As part of this engagement, PatientMatters
will direct Mon Health's Pre-Access Service Center and process workflows and related functions. It will also support
Mon Health's mission of providing a positive patient financial experience, improving collections, and enhancing
registration quality and speed.
PatientMatters' IntelliAdvisor consulting services will help Mon Health validate insurance, share bill estimates, and
conduct prior authorizations, allowing patients to make a more seamless transition to the point of care. Mon Health
will also be able to provide patients with financial information on COVID-19 payer coverages and use bill estimates to
help them better understand the cost of care, reducing the possibility of unexpected billing surprises. In addition, the
Pre-Access Service Center staff will be able to identify patients with COVID-19 via a series of questions and direct
them to appropriate testing locations.
Mon Health System already uses PatientMatters' Pre-Access Service Center and patient advocacy solution. “
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