Any customer can reach ICICI Lombard through its various digital communication modes. The first level of intimation was sent to the customers through social media, email and SMS giving out a claim intimation link for registering claims. Pre and post cyclone advisory was also sent to customers via email communication.

Simplified and contactless claim intimation and approval process

„h- ICICI Lombard has developed a strategic roadmap with the use of technology ensuring faster, easy and safe claims settlement, thus, respecting the norms of social distancing given the current COVID-19 situation
„h - To that extent, the company is encouraging self-assessed motor claims through Instaspect feature within the IL TakeCare app
„h -Small value losses will be assessed through virtual surveys
„h - ICICI Lombard has ensured that bare minimum documents are required for the settlement of claims
„h - Taking into account the ease and convenience of the customers, the insurer has enabled customers to submit documents online using the E-Claims feature which allows for the submission of a digital claim form due to the cyclone incident as well as the estimated loss (with the quotations/invoices of the repair and/or replacement for the damaged items) are required. The required list has been truncated given the current circumstances.
„h - A centralized mechanism of claims monitoring has also been set-up for managing and resolving disputes